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Cara Kami Melindungi Data dan Hak Anda

We handle your account data, payment details and personal information according to local law where we operate.

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GET IN TOUCH

How to Reach Us About Your Data

If you have questions about our legal policies, want to request access to your account information, or need to update your details, our support team is available through multiple channels.

Live Chat Open the chat widget in the bottom corner of any page to speak with a support agent in real time. This is the fastest way to ask about your data rights, request account information, or clarify how we handle your personal details. Available daily from 10:00 to 22:00 Malaysia time.
Email Support Send your query to our support email address if you prefer written correspondence or need to attach documents. We handle all data access requests, deletion requests, and policy questions through this channel. Expect a reply within one business day for most inquiries.
Help Centre Browse our help articles for answers to common questions about privacy settings, cookie management, account security practices, and how we protect your payment information. Each article includes step-by-step instructions and links to the relevant policy sections you need.
HOW WE OPERATE

Data Handling and Security Practices

We built our platform with data protection and account security at the core. Every deposit, withdrawal and login is logged with encrypted timestamps so we can verify transactions and protect your account…

Data Collection

We collect your name, contact details, payment method information and identity documents when you open an account. This data verifies your identity, processes your deposits via Touch 'n Go, GrabPay, Boost dan FPX, and ensures we can send withdrawals to the right account. We do not collect more than we need.

Cookie Usage

Our site uses cookies to remember your login status, language preference and device type so you get a consistent experience across visits. Session cookies expire when you close your browser; persistent cookies stay on your device to keep you logged in. You can disable cookies in your browser settings.

Account Security

Your password is hashed and salted before storage so even our team cannot see it in plain text. We require two-factor authentication for withdrawals over a certain threshold and monitor login attempts for unusual patterns. If we detect suspicious activity, we lock your account and contact you immediately.

Data Retention

We keep your account records and transaction history for as long as required by local regulations, typically between three and seven years depending on the jurisdiction. Once the retention period ends and you no longer hold an active account, we delete your personal information from our systems.

Third-Party Sharing

We share your data only with payment processors who handle your deposits and withdrawals, game providers who need to verify your account, and regulators where required by law. We do not sell your information to marketers or advertisers. Every third party we work with signs a data protection agreement.

Your Rights

You can request a copy of all personal data we hold, ask us to correct inaccurate information, or request deletion of your account and associated records. Contact our support team with your request and we will respond within 30 days. You also have the right to withdraw consent for marketing communications at any time.

What You Need to Know About Our Policies

These are the questions we hear most often about data protection, privacy settings, and your rights as an account holder. If you need more detail, contact our support team through the channels above.

We collect your full name, date of birth, email address, phone number, residential address, and a copy of your identity document to verify your account. We also store your payment method details when you make a deposit via Touch 'n Go, GrabPay, Boost or FPX. This information is required to comply with local regulations and prevent fraud.

We use session cookies to keep you logged in while you browse between pages and persistent cookies to remember your language preference and device type. Third-party cookies from our game providers track which titles you open so we can improve the lobby layout. You can block cookies in your browser settings, but some features may not work properly.

Yes. Contact our support team by email or live chat and ask for a data access request. We will send you a file containing your account details, transaction history, login records, and any other personal information we store. We aim to fulfil these requests within 30 days of receiving them.

We retain your account records and transaction history for the period required by local law, usually between three and seven years. This allows us to respond to regulatory inquiries and resolve any disputes about past transactions. Once the retention period ends, we delete your personal information from our systems unless you reopen your account.

We share your information only with payment processors who handle deposits and withdrawals, game providers who verify your account, and regulators where required by law. We do not sell or rent your data to marketing companies. Every third party we work with signs a data protection agreement that restricts how they can use your information.

Log in to your account and go to the profile settings page to update your email address, phone number or residential address. If you want to delete your account and all associated data, contact our support team with a written request. We will confirm your identity and process the deletion within 30 days.

We monitor login attempts for unusual patterns such as access from a new device or location. If we detect suspicious activity, we lock your account immediately and send you an email or SMS alert. You will need to verify your identity with our support team before we restore access. We also log all transactions so we can reverse any unauthorised deposits or withdrawals.

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